Integration with financial software
ServiceManager can easily be linked to most financial software systems allowing direct invoicing - as well as direct procurement – ensuring capture and tracking of all costs.
Appointments
ServiceManager controls the whole communication trail required to schedule and manage appointments. From an initial instruction, ServiceManager produces the appointment letters to the customer, distributes the job to the most suitable resource and instantly informs the customer or resident via SMS text messaging.
When your customers call you in an emergency, you can verify in seconds which engineer is available, who is the most suited and where they’re currently working. With live information when jobs are complete, you can match location to need and get your operative to the next customer quickly. With communication via mobile PDA’s you can send jobs, record completion times and issue new work instructions at the touch of a button.
Customer Acceptance
Customers sign for completion electronically on the PDA which is recorded immediately in ServiceManager. Now you don’t need to hunt around for that signed piece of paper with the coffee on it, or wait to search the engineers van for that important signature.
ServiceManager can easily be linked to most financial software systems allowing direct invoicing - as well as direct procurement – ensuring capture and tracking of all costs.
Appointments
ServiceManager controls the whole communication trail required to schedule and manage appointments. From an initial instruction, ServiceManager produces the appointment letters to the customer, distributes the job to the most suitable resource and instantly informs the customer or resident via SMS text messaging. When your customers call you in an emergency, you can verify in seconds which engineer is available, who is the most suited and where they’re currently working. With live information when jobs are complete, you can match location to need and get your operative to the next customer quickly. With communication via mobile PDA’s you can send jobs, record completion times and issue new work instructions at the touch of a button.Customer AcceptanceCustomers sign for completion electronically on the PDA which is recorded immediately in ServiceManager. Now you don’t need to hunt around for that signed piece of paper with the coffee on it, or wait to search the engineers van for that important signature.